1. Free Trial Period
We offer a 7-day free trial with full Pro access. No payment information is required during the trial period. You can explore all features risk-free before committing to a paid subscription.
2. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard. Upon cancellation:
- You will retain access to paid features until the end of your current billing period
- No further charges will be made to your payment method
- Your account will automatically downgrade to the Free tier after the paid period ends
- Your saved watchlist and account data will be preserved
3. Refund Eligibility
We offer refunds under the following circumstances:
- 7-Day Money-Back Guarantee: If you're not satisfied with your subscription within the first 7 days of your initial paid subscription, we will provide a full refund
- Billing Errors: If you were charged incorrectly due to a technical error, we will refund the incorrect amount
- Service Unavailability: If our service experiences extended downtime (more than 48 consecutive hours), you may be eligible for a prorated refund
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Cancellations made after the 7-day money-back guarantee period
- Partial month or year refunds for annual subscriptions (except as noted above)
- Account termination due to violation of our Terms of Service
- Change of mind after the refund eligibility period
- Failure to cancel before the renewal date
5. How to Request a Refund
To request a refund:
- Contact our support team through your account dashboard or support channels
- Provide your account email and reason for the refund request
- Our team will review your request within 2-3 business days
- If approved, refunds will be processed to your original payment method within 5-10 business days
6. Annual Subscriptions
Annual subscriptions are eligible for the 7-day money-back guarantee from the date of purchase. After this period, annual subscriptions are non-refundable but can be canceled to prevent future renewals.
7. Payment Processing
All payments are processed securely through Stripe. Refunds are subject to Stripe's processing times and policies. Please allow 5-10 business days for refunds to appear in your account.
8. Disputed Charges
If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to suspend your account until the matter is resolved. We encourage you to contact us directly to resolve any billing concerns.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the modified policy.
10. Contact Us
For refund requests or questions about this policy, please contact our support team through your account dashboard.